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Shipping, taxes and the final total are shown before you pay. Returns and aftercare follow the terms for your selected piece.
Delivery & aftercare
Delivery options and the final total are shown at checkout. Contact us to confirm return and aftercare terms for this piece.
Aftercare details
Returns & exchanges
Before arranging a purchase, ask about eligibility, time limits, item condition and return shipping costs. Confirm the terms with Client Services before sending anything back.
Refund enquiries
Ask when a refund may apply, how it would be issued and the expected processing time. These details need to be confirmed for your order.
Warranty & repairs
Confirm whether warranty or repair support is available, what it covers, its duration and any service or shipping charges before purchasing.
Delivery charges
Confirm delivery availability, shipping cost and the estimated timeframe for your destination. Ask which taxes, duties or customs charges are included in the final quote.
Parcel support
Contact Client Services with your order reference and tracking details if a parcel is delayed, missing, damaged or held by customs. Ask what next steps apply to your order.
Packaging
Ask whether a dust bag, box or other packaging is included with this bag.
Options & requests
Ask about available colours, strap details and additional photos. Confirm any accessories and their cost before ordering.
Dimensions & bag care
Ask for dimensions, strap measurements and material details. Confirm storage and cleaning guidance for the individual bag.
