Client Services
Delivery & support.
Confirm the arrangements for your piece and destination before purchasing.
How do I check delivery options and timing?
Share your destination with Client Services and ask about availability, delivery charges and the estimated timeframe for your chosen piece before arranging a purchase.
How can I ask for an order or delivery update?
Contact Client Services using your original conversation. Include your order reference, if one was provided, so you can ask about its status and any available tracking information.
What should I confirm about taxes and customs?
Before purchasing, ask for the complete price and clarify whether delivery charges, taxes or customs charges apply to your destination, including who is responsible for them.
What should I know about returns or exchanges?
Ask Client Services for the return and exchange terms that apply to your piece before arranging a purchase, including eligibility, any time limit and any costs. Do not assume that the same terms apply to every item.
How can I check warranty or repair support?
Contact Client Services about the particular item. Ask whether any warranty or repair support applies and request the scope, duration and conditions before purchasing.
What should I include when asking for help?
Send the product link, your order reference if available, and a short description of your question. For an issue with an item, include clear photos through your existing support conversation.
Ask about your chosen piece
Share its product link and your destination with Client Services.